Terms and Conditions of Service
PRIVACY/TERMS AND CONDITION
Important legal information
Terms and conditions
These terms and conditions govern your use of our website and by using our site you are agreeing to them. If you do not agree to these terms please leave immediately.
- DefinitionsIn these Conditions the following expressions shall have the followingmeanings:
- “Gcl” means Geeomotayo company ltd, and it’s appointed
sub-contractors andagents.B. “Customer” means the sender of a single Consignment making paymentin advance to Geeomotayo company limited or via approved payment method.C. “Consignment” means any one or more Parcel(s) sent at one time by
the Customer to one address in Nigeria or agreed destination worldwide.
- “UK” means
England, Scotland, Wales, Northern Ireland, the Isle ofMan and the Isles of Scilly.
- “Nigeria” means the Federal Republic of Nigeria and its
current 36 states ofthe
Federation.F. “Dangerous Goods” means(i) those items specified as dangerous or hazardous or prohibited or restricted in the Retail Guide; and(ii) those items defined as dangerous or hazardous by the regulatory bodies and by legislation regulations and
guidelines governing transport by
road, rail, sea or air.
G. “Consignment” means a package sent under any of the Services.
H. ” Despatch ” means the time when the Customer hands a Consignment to a representative or agent of GCL for
delivery under GCL services.
I. “Services” means Airfreight Services, Sea freight Services, Storage Services, Removal Services, Door-to-Door
Delivery services, Cargo
consolidation services, all other details and specific service features of which can be found in the GCL
Services Retail Guide.
J. “Working Day” means any day other than a Saturday, Sunday, Bank or
Public Holiday, Good Friday, Christmas Day
- “ Demurrage / Storage
charges ” Charge for storage of customer good in ourwarehouse or agent’s warehouse, which
accrues after a given time, for consignments not collected within the stated
free storage time.
- “Antique” means
an object, which is over 100 years of age.
- “Collectable” means items, which has appreciated in
value eitherdue to its scarcity or due to it being no longer in production.N. “Consignment Charges” means the charges payable to GCL Services by
the Customer for the carriage of a Consignment, but shall exclude any additional charge(s) payable for
enhanced compensation.O. “Excluded Goods,” means those goods described as such, or described
under the heading “Compensation Exclusions” in the GCL Retail Guide.
- Door to Door Service Delivery to an address2.1In a door-to-door delivery method, GCL Services undertakes to deliver to an
address specified in the despatch documentation, not to a specific person. If
customer wishes for goods to be delivered to a specific person, this should be
clearly arranged and notified at the time of preparing the despatch note.
If there is no-one present at the delivery address then:
the Customer acknowledges and agrees that GCL Services may at its discretion
attempt to deliver the Consignment to a neighbouring address within a
reasonable distance of the delivery address; and
if this occurs, customers will be informed via a phone call to the original
recipients phone; and
the Customer agrees that such delivery shall constitute delivery to the address
specified as the delivery address in the despatch documentation.
GCL Services does not undertake to intercept a Consignment in transit before
delivery has been attempted. Delivery can only be altered after making the
first delivery attempt and customer’s wishes for the consignment delivery to be
changed. This will attract an extra administrative charge, which will be agreed
with the customer before being carried out.
GCL Services shall not be liable in respect of any Consignment delivered to the
delivery address or other address specified by the addressee, where any person
misrepresents his authority to receive a Consignment on the addressee’s or Customer’s
behalf, or where GCL Services is delivering it in accordance with instructions
from, or purporting to be from the addressee.
On delivery of a Consignment, GCL Services will request the person who accepts
delivery (not necessarily the addressee in person) to sign an
acknowledgement/delivery receipt, which may include signature by electronic
means – if available. Delivery within some location in Nigeria will require
recipient to sign the delivery note in the compound of the address where
delivery is made and not outside the delivery house or compound. This will be
at the discretion of the delivery agent. Copies of such receipt shall be
available for a period of two months from the date of delivery, subject to
payment of the applicable charges.
GCL Services does not accept Consignments addressed to P.O.Box within the UK,
Nigeria and Other selected countries within our service areas. For deliveries
to Nigeria, GCL Services will in some instances contact the recipient to
collect consignment from our agent office with a valid proof of address and
identity. This acceptance of such proof is at the discretion of FSL agent in
- Maximum sizes and weights3.1There is no limit to the weight of a multi-Parcel Consignment but individual
Parcels must not exceed 30kg for pick up by GCL Services or its agent network and
reserves the right to refuse the collection of individual items over the weight
of 30 Kilo.
If any Parcel exceeds the maximum sizes or weights GCL Services has accepted
such Parcel and is able to process it through the Services network, then GCL Services
may raise an additional surcharge of £20 per item for customers. Customers have
the responsibility to ensure the weight of each package is not above the limit specified
above. Where this occurs, the despatch driver must be informed at the time of
- Restricted, prohibited and
dangerous goods4.1The Customer shall ascertain if the contents of any Package is dangerous,
prohibited or subject to restrictions by referring in the first instance to the
GCL Services Retail Guide and will comply with all requirements specified
GCL Services may add or
delete items from the definition of Dangerous Goods without notice, but will endeavour
to make the details of any such additions or deletions available on its website
The Customer SHALL NOT send Dangerous Goods or prohibited goods by any of the
The Customer shall be responsible to GCL Services, its sub- contractors
and its agents for all loss, damage or injury arising out of the carriage
of Dangerous Goods or prohibited goods whether declared as such or not and
restricted goods not properly packed and duly labelled to the extent that such
loss, damage or injury is caused by the dangerous nature of those goods.
All firearms, ammunition, Prohibited drugs and substances are strictly not allowed
on any of GCL Services freight, shipping, storage, distribution and all
associated services. We will report any suspicious items to the law enforcement
agencies and customers deliberately attempting to transport, store or distribute any controlled
substance using any of our services, agents is liable to criminal prosecution
under the law.
- Addressing and documentation5.1The Customer shall label each Parcel with the full postal address, including
the postcode, of both the addressee and the sender and each Consignment must be
accompanied at the time of despatch by fully completed despatch documentation
(including service indicators and barcodes) as supplied by GCL Services for the
The Customer shall ensure that each Parcel is adequately packaged and well labelled. Customer must inform the despatch driver/team of the content of the package, if there is more than one different item in the package, customer should ensure an inventory of individual item contained in the package is taken
and a copy handed to the despatch driver/team. The customer is responsible for making full inventory of package and for providing the full and correct delivery and invoice address for all shipment being handed to the collecting driver/team.
The Customer shall retain any Customer copies of dispatch documentation, as
these will be required to support any claim.
6. Service standards and delivery
The service standards for each of the Services are as advertised from time to
time by GCL Services and shall apply subject to this condition.
For the purposes of calculating service standards:
Only Working Days will be counted.
where GCL Services attempts to deliver a Consignment to the address shown on
the Consignment despatch documentation and for whatever reason delivery cannot
be achieved (including unreasonable delay in acceptance at that address) then
delivery shall be deemed to have taken place at the time when the Consignment
is first presented to that address for delivery or when GCL Services makes
contact with the recipient over the telephone.
Where GCL Services is directed to hold a Consignment for collection or pending
further instructions then delivery shall be deemed to have taken place at the
earliest time when the Consignment is made available for collection by the
addressee, this is subject to GCL Services free storage period of 2 days before
the application of Demurrage/Non collection/Storage Charges. In the case of collection
made by GCL Services or any of it’s network of agents for dispatch on behalf of
customers, goods can only be held free at our storage for 3 days after which a
storage charge shall apply. A minimum charge of £20.00 or N5,000 in Nigeria per
day per parcel will be applied to all goods left uncollected from our storage.
Charges will be based on the volume of customer’s consignment and the security
charges imposed on such stored goods. Customers are strongly advised to ensure
their consignments are collected or a final instruction on dispatch is given
within the free storage period.
All consignment left in our storage or our third party storage providers for
more than 30 days will be treated as being abandoned by customer and GCL Services
shall treat such goods as it deemed fit. GCL Services cannot be held liable for
any loss or damage of any goods left abandoned in its storage for more than 7
days. All outstanding charges due to GCL Services and it’s third party storage
providers shall be paid in full by the customer. This is applicable to goods
left in our London/Lagos warehouse or any of our third party storage providers
or shipment that has not been fully paid for by customer on demand.
GCL Services Shall take all reasonable and legal means necessary
to recover any associated cost for its services and all third party services
Consignments will only be delivered on Working Days. Customers requiring
delivery on a non working day will need to make necessary arrangements for this
and subject to acceptance and payment of necessary charges; consignment may be
delivered on a weekend as agreed by GCL Services. If a Consignment is
despatched after the latest acceptance time on a Working Day in most cases
5:30pm Local Time, it will be deemed to have been despatched on the next
The Customer or the addressee may request an undelivered Consignment (only
after delivery has been attempted) to be returned to the Customer, redelivered
to the addressee or otherwise redirected (and in the case of the addressees
request, the Customer hereby consents to GCL Services performing such action)
and subject to payment of such additional charges notified by GCL Services by
the person who makes the request.
GCL Services will perform
such additional service on the terms and conditions set out in these Conditions
or such other GCL Services terms which govern the additional services, if such
is the case.
If an undelivered consignment is held by GCL Services and is not claimed within a reasonable time of GCL Services
Leaving notification of its attempted delivery at the delivery address, GCL Services
shall, where reasonably practicable, attempt to contact the Customer. If this fails
GCL Services will return the consignment to its warehouse. The consignment will
be stored free of charge for a maximum of 21 days – Saturdays and Sundays
inclusive. A daily charge of N2,000 in the case of Nigeria and £10 in the case
of the United Kingdom will be applied for daily storage after the expiration of
the 21 days and if a customer fails to make contact or collect the consignment
after a period of 30 days GCL shall be entitled to deal with the Consignment as
it reasonably sees fit.
- Charges and Payment8.1The Customer shall pay to GCL Services the Consignment Charges and any charges
for enhanced compensation required which are notified to the Customer at the
time of despatch for the service selected by the Customer and by the payment method
specified by GCL Services.
All charges shall be paid in
full by method specified by GCL Services prior to shipment. Consignment WILL
NOT be shipped if customer does not make full payment of the amount specified
Any unshipped consignment
left in our warehouse and NOT collected by customers after request by GCL Services
to do so will attract a daily storage charge of 0.50 pence per kilogram or
minimum of 5 pounds per day for uncollected consignment less than 20 kilograms.
Customer will be required to pay all charges before consignment can be
GCL Services will endeavour
to communicate with customer to arrange collection of unshipped or uncollected
consignment from its warehouse.
GCL Services reserves the
right to treat all unshipped and unclaimed consignment as being abandoned after
a period of 21 days and will treat such consignment as it deem reasonable fit.
If any Consignment has a low weight in comparison to its volumetric size (L x W
x H in cm/ 6000), GCL Services may require the Customer to pay additional
charges based on the volumetric weight in accordance with its current published
rates. Such additional charges may be requested (and shall be paid by the Customer)
on Despatch or at any time prior to the delivery of the Consignment concerned.
Condition 8.2 will apply where the weight is 2Kg less than the volumetric
Demurrage / Storage charges (Consignment at Destination).
Goods will be delivered within the specified service delivery
Customers are expected to make full payment on or before
delivery of goods as agreed prior to shipment. Customers who fail to take
delivery of goods or fail to make full payment when demanded are liable to
demurrage payment. Uncollected goods are held in our storage for 21 days
(weekends inclusive) after which a demurrage charge of N5,000 Nigerian Naira
per day will be applied to customers outstanding. Goods will only be released
on receipt of full payment plus additional charges.
9. Liability for delay, loss or damage
Customers are ultimately responsible for insuring any consignment being sent on
any of our services (Air or Sea). GCL Services or any of it’s agent does not
provide insurance for items being shipped or air freighted. The customer must
arrange (if required) to insure all consignment being shipped/sent.
GCL Services shall not be liable to pay compensation for loss of, or damage to
a Consignment: (i) due to latent or inherent defect, vice or natural
deterioration of items; (ii) damage in the course of transport or handling by
the shipping line or the airline.
GCL Services shall not be liable to pay any refund or compensation in respect
of a Parcel containing restricted or prohibited goods or otherwise despatched
in contravention of Condition 4, or any other relevant provision in these
9.3 GCL Services shall not be
liable to pay any refund or compensation
in respect of a Consignment which is damaged, lost or delayed as a result of it
being inadequately packaged, incorrectly
addressed or accompanied by incomplete posting or customs documentation by the
GCL Services shall not be liable (whether for the payment of compensation or refunds or otherwise), for
failure to perform, or delay in performance of any of its obligations under
these Conditions to the extent that such delay or failure results from
circumstances outside its control, including without limitation on any adverse
weather conditions, natural disasters, traffic congestion, mechanical
breakdown, obstruction of public or private highway, all forms of customs,
NAFDAC and all security organisations examinations operations, natural
disasters or from any industrial action whatsoever.
GCL Services shall not be liable in respect of any Consignment where any person
has been fraudulent or dishonest in any way in respect of that Consignment or
misrepresents his authority to receive a Consignment on the addressee’s or
GCL Services may engage agents and/or sub-contractors to perform all or any
part of the GCL Services to be provided to the Customer.
Nothing in these conditions (nor anything else), shall confer on any third party any benefit, nor the right to enforce
any of these conditions that that person would not have had but for the
Contracts (Right of Third Parties) Act 1999.
These Conditions will be governed by and construed in accordance with the law
of England and Wales. Each party irrevocably agrees to submit to the exclusive
jurisdiction of the courts of England and Wales over any claim or matters
arising under or in connection with this agreement.
These conditions constitute the entire agreement between GCL Services and the
Customer. Each party acknowledges that in entering into these Conditions it is
not relied on any representation or undertaking, whether oral or in writing,
save as expressly incorporated herein.
If any provision of these Conditions shall be found by any court or
administrative body of competent jurisdiction to be invalid or unenforceable,
such invalidity or unenforceability shall not affect the provisions of these
Conditions, which shall remain in full force and effect.
GCL Services compensation, and other conditions are subject to revision from time to time, and
services may be added or deleted. At this time, most services provided by GCL Services
are exempt from VAT; should this situation change, VAT at the appropriate rate
shall be added to the prices payable by the customer.
Right to review prices. In such a case that taxes or other such charges are
levied on the transport and services specified in these terms of delivery
during the period of validity of the supplementary services price-list or of
the freight contract, or if there is a substantial increase in the costs of
transport for reasons beyond GCL Services control, the right to implement
corresponding price increases is reserved. The change may be implemented in the
form of a separate surcharge.
GCL would normally advise
customers the nature of their goods to be carried on our service network and
the potential associated risk of all forms ranging from seizure to more cost
involved as the case may be in the case of “contraband or import prohibited
goods” as listed/contained on the website of the Nigerian customs www.customs.gov.ng/ProhibitionList/import.php.
GCL reserves the right to pass
as a whole any further cost involved despite the initial agreed cost to the
customer if such arises before the release/delivery of such consignment.
GCL is not liable/responsible
in whatsoever manner in the damage, loss or seizure of consignment by any security
clearance agency body on the ground that the consignment is on the import
prohibition list as listed/contained on the Nigerian customs website given
- Consignment packagingThe sender is ultimately responsible for packaging all consignment being Sent through
GCL Services may offer a packaging service which will be agreed with the sender
at the time of despatch. GCL Services will NOT be liable for damage resulting
from poor packaging by customer.
- Using our Website
These terms and conditions govern your use of our website and by
using our site you are agreeing to them. If you do not agree to these terms
please leave immediately. These terms and conditions will continue to apply if
you transact any form of transactions through this medium and register with GCL
Services website. Our terms and conditions may change from time to time, we may
make changes to the contents of this website, including to the descriptions and
prices of goods and services we offer at any time and without notice.
We may personalize the site
based on the usage, activity and preferences of the site users and may change
the appearance and contents of our website at any time and so you should check
here regularly. Your continued use of the website after any change has been
made is your acceptance of the change.
13. Exclusions and limitations
The information on this website is provided on an “as is” basis. To
the fullest extent permitted by law.
(a) excludes all representations and warranties relating to this website and
its contents, including in relation to any inaccuracies or omissions in this
(b) excludes all liability for loss or damage arising out of or in connection
with your use of this website. This includes, without limitation, direct loss,
loss of business or profits (whether or not the loss of such profits was
foreseeable, arose in the normal course of things or you have advised GCL Services
of the possibility of such potential loss) and indirect, consequential and
GCL Services does not however
exclude liability for death or personal injury caused by its negligence. The above
exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a
consumer that cannot be excluded or limited are affected.
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